OUR SUPPORT

We at INTEGRITY place a very high emphasis on “after-sale support” to our customers. Our service centers are located strategically in all major cities in Malaysia and we offer immediate replacement of faulty equipment to ensure that our customers’ business operations are minimally affected. We have always acknowledged that our customers are our main asset and maintaining a lasting and successful business relationship is the key to our success.

 

HELPDESK OPERATOR

  • Service call logging (0830 until 1730 hours weekdays)
  • Remote assistance to our customers & trouble-shooting

DEPLOYMENT

  • Onsite installation of hardware & software
  • Configuring & commissioning of systems

WARRANTY COVERAGE

  • The Services shall be performed in a professional manner in any manufacturing defects. We offer standard 1 year warranty for software and Hardware.
  • Genuine spare parts shall be used. In the event of a genuine spare part being not available, the Company shall upon the Client’s prior approval replace the defective part with a compatible part until a genuine spare part is made available within a reasonable time.

TIME & MATERIAL

  • Manage Hardware & Software support services
  • Software upgrades and updates

MAINTENANCE SERVICES

  • Periodical Health Check
  • Onsite Remedial Service
  • Hardware & Soft-ware upgrading